Regulations for 'Sarpi Apartment & Suite'
Dear guests, we have worked hard to create a welcoming environment so that you can enjoy beautiful and carefree days in our facility. The Internal Regulations you are about to read are
designed to support a harmonious stay. By using the rooms respectfully, you will help us maintaina high-quality vacation accommodation over time. These regulations are contractual in nature between "Sarpi Apartment & Suite" and the Guest.
Therefore, the request to stay in our facility and the acceptance of this request by "Sarpi Apartment & Suite" imply full acceptance of these regulations.
1. CHECK-IN AND ROOM ACCESS
On the day of arrival, rooms will be available from 2:00 PM. Access to the rooms is strictly limited to registered guests of the establishment; therefore, the entry of non-booked, unauthorized, or unregistered persons is prohibited.
If a guest brings an unregistered person into the room without informing the management and providing identification, the maximum rate for a double room will be applied as a penalty.
Additionally, the management reserves the right to terminate the guest's stay and request them to leave the premises. In the event that the guest's companion refuses to provide identification, we will be forced to involve law enforcement.
2. CHECK- OUT
As clearly stated both on the establishment's website and in the received bookings, the check-out time is set for no later than 10:00 AM. Delays of up to 30 minutes beyond this time are tolerated
for vacating the room of people and belongings. If the room remains occupied after 10:30 AM by persons or items such as luggage or guest property, a penalty equivalent to one additional night's
stay at the maximum rate will be charged, without the right to use the room for that extra time. Guests are required to leave the room in an orderly condition at check-out. If the room is found to
be in a state of cleanliness objectively beyond normal use, or dirt exceeding what a guest could reasonably be expected to produce, an extra charge of €50.00 will be applied, in addition to any
damages caused by dirt or improper use, such as permanent stains on carpets, bedspreads, curtains, furniture, etc.
3. Room cleaning
Daily room cleaning will be carried out by our staff starting at 10:00 AM. If the rooms are not available for cleaning by 10:30 AM at the latest, we will have to postpone the cleaning to the
following day.
4. CHANGE AND USE OF ROOM LINEN
We are a small establishment with the goal of providing our guests with a comfortable and highquality environment at an affordable price. Therefore, it is absolutely necessary to avoid
unnecessary waste through your kind cooperation in using the amenities provided. The towels, which are included in the room rate, are replaced after four days (i.e., three nights) of
a guest's stay and with each change of guest, while the bed linens are replaced after seven days and with each change of guest, regardless of the condition of the linens. Therefore, we kindly ask
guests to use the provided linens appropriately. It is possible to request a change of bed and bath linens at any time; however, a charge of €15.00 for bed linens and €10.00 for the bath set will be
applied. These rates are per person. For the reasons mentioned above, and out of respect for the establishment and all guests, we ask our guests not to use the provided linens for cleaning shoes,
removing makeup, applying hair dye that may stain, or any other improper use that could cause irreversible damage.
In case of damage due to improper use of bed and bath linens, even if discovered after the guest's check-out, the costs for their replacement will be charged accordingly.
5. CODE OF CONDUCT
Guests are required to adhere to the rules of civil coexistence, respecting all other guests by observing quiet hours from 11:00 PM to 8:00 AM.
The use of drugs within the premises is strictly prohibited. It is forbidden to use space heaters, irons, electric heaters, food warmers, gas stoves, or similar
devices inside the facility unless provided by the establishment, as they can cause damage to the property, people, and belongings.
It is strictly forbidden to dispose of objects in toilets or sinks that could clog the pipes. If this occurs, the cost of the necessary repairs will be charged.
Hanging towels or linens from windows or external railings is not allowed. Any damage to the property, furniture, or objects due to negligence or carelessness must be
promptly reported to the management and will be charged to those responsible at the cost of repair. The management kindly thanks its guests for turning off lights, the television, and the air
conditioner, and for closing the bathroom faucets and windows before leaving the room to prevent potential damage from bad weather.
6. SAFEKEEPING OF PERSONAL BELONGINGS AND VALUABLES
Guests are required to store money and personal valuables in the safes provided in each room. The management is not responsible for theft, loss, or damage to valuables and belongings left within the property. Therefore, any complaints from guests regarding alleged disappearance of such items will not be considered by the management.
7. SMOKING IN THE ROOMS
By express legal provisions (Law 584 of 1975, Art. 51 Law 3 of 2003, and subsequent amendments) and for obvious hygiene and safety reasons, smoking is strictly prohibited throughout the entire
property. Should any unpleasant odor be detected in the room indicating non-compliance with this prohibition during the stay, a cleaning fee of €250.00 will be charged as a deterrent. In the case of a violation, the guest will be asked to leave the property without any right to a refund for unused nights.
Any damage, such as burn marks or holes on furniture, flooring, linens, internal curtains, or sunshades of the neighboring properties, as well as any damage to persons, will be charged on the invoice for the amount necessary to restore the damaged items.
8. SEPARATE WASTE COLLECTION
Each room is equipped with trash bins, and outside, not far from the entrance of the property, there are designated bins for the collection of plastic, organic waste, and dry residual waste. Please do not leave any food or waste inside the room that could cause unpleasant odors.
9. DISRUPTION OF SERVICES DUE TO FORCE MAJEURE
n the event of a disruption in the supply of electricity, water, Wi-Fi service, or heating and air conditioning due to force majeure and therefore not attributable to us, the management disclaims all responsibility and will not be liable for any refunds.
10. ITEMS LEFT BY GUESTS IN THE ROOMS AFTER DEPARTURE
Before departure, guests are kindly requested to check that they have not forgotten any personal items or clothing. Found items will be kept for a maximum of 30 days from the check-out date.
After this period, if the guest has not requested shipping or retrieval through an authorized representative, the items will be discarded. Requests for shipping to the guest's home must be
paid in advance, amounting to €20.00 plus the actual shipping costs. This regulation is considered fully accepted at the time of booking, and a copy is available in each
room and on the establishment’s website at www.sarpiapartments.it.
11. DAMAGE/THEFT OF ROOM AMENITIES
If any damage or theft occurs that necessitates the replacement of items and amenities provided in the rooms, the cost of restoration will be charged to the guests.
12. CANCELLATION POLICY
In the event of a cancellation up to 30 days before arrival, the cancellation is free, and the amount paid will be refunded minus a €10 processing fee.
The refund is not applicable in the case of a non-refundable room. In the event of a cancellation up to 29 days before arrival, a charge of 30% of the total amount will
apply. In the event of a cancellation between 7 and 1 day before arrival, a charge of 50% of the total
amount will apply. In the case of a no-show, a charge of 100% of the total amount will apply.
13. EARLY DEPARTURE
In the case of early departure for any reason, the guest will be required to pay the cost of the room for the entire reserved stay.
14. CANCELLATION AND RECONFIRMATION
If the cancellation is replaced by a new booking for a different date within the current season, no penalty will be applied.
15. TOURIST TAX
The municipality of Udine charges a tourist tax of €1.50/night per person for up to 5 consecutive nights, payable directly at the hotel. Guests under the age of 18 are exempt from paying the tourist tax.
16. PETS ALLOWED
In our facility, only dogs are allowed, with prior reservation, at a flat rate of €10.00 per day for each four-legged guest. The following will be provided:
- A pillow with a cover replaced after each use
- A dedicated blanket to be placed on the bed or chair
- Bowls for water and food
- A welcome snack
The Management
Sarpi Apartment & Suite
